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Easy returns

If for any reason, you are not completely satisfied with your purchase, you may return it for up to 30 days from the original purchase date for a refund or credit note. In order to do so the item(s) must be in new, unworn condition with all packaging and garment tags still attached.

 

 

Return addresses in 12 countries

We have return centres in the following twelve countries: Ireland, United Kingdom, Germany, France, The Netherlands, Spain, Italy, Poland, Portugal, Australia, USA and Canada. Included with your order will be a return sheet with your return address for example an order shipped to the UK will automatically include a return sheet with our UK return address on it. This makes it quick and cost effective for you to return unwanted items to us.

 

Returns are easy

 1. Fill in return sheet 2. Pack it up
 3. Ship it back  4. Get an e-mail
    confirmation		 5. See refund on
       Statement
 Locate your return sheet that was enclosed with your order. Fill in your return sheet and separate the top part with the return address.  Your return should be packaged neatly with your return sheet inside and the return address label clearly visible on the outside.  It will take 5 to 7 calendar days for your return package to reach us.  Your refund will be issued 1 to 2 business days after your return is received  Your refund will appear on your credit card statement within 1 to 2 billing cycles.

 

General return conditions

We are confident that you will be happy with your purchase(s). However in the event that you are not completely satisfied with your order we will be happy to offer you a full refund for the value of the product. However, please note the following:

  • In order to do so the item(s) must be in new, unworn condition with all packaging and garment tags still attached.

  • We advise that all customers check items thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging.

  • You must request a return within 30 days of receiving the item(s) using our easy self service return centre above.

  • You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective.

  • Returns received in worn condition will not be refunded, and may be subject to a 50% restocking fee on the price of the item(s) or may be directly returned to the purchaser.

  • Shoes returned with postage stickers on the original shoebox will be considered worn and will not be refunded. Therefore, please place your shoes in their original box inside of a bigger box before sending them back to us.

  • All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes or import duties incurred in delivery. We are unable to refund any shipping charges incurred.

 

International customers - get your return costs refunded by Paypal!

Checkout with PayPal and if you're not completely satisfied with your purchase, they will refund your return shipping costs.

You need to activate this service first using this link »

Then Paypal will refund your return shipping costs up to 12 times a year - Worldwide. See Paypal's full terms and conditions here »

 

Domestic exchanges

If you are exchanging an item for the same item in a different size, pattern or colour you are responsible for the cost of shipping the item to us, but the re-shipment cost of the exchange order is free.

 

Returning goods bought as special offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for the price of 3') you will be refunded the full price of that item less the proportional discount amount. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

 

How your package should be returned

Items must be returned via a recorded postage service such as DHL or recorded delivery at your local post office. In order to arrange a DHL shipment or collection please visit the website www.dhl.com. Please also refer to the DHL website for shipping charges which will be incurred. Please note all returns must be sent via recorded signed delivery. We cannot take responsibility for returned items until signed for by us.

Please ensure that you retain your receipt showing proof of postage when sending back the item(s). We cannot take responsibility for items lost without proof of postage.

Your refund will be processed one to two working days after your goods are received into our warehouse. Please note that it will take 3-5 working days for the refunds to show on your statement. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

If you have any queries or would like to discuss the returns procedure with a member of our team please do not hesitate to contact us. You can get our contact details on our contact us page.