Delivery & Returns information
- FREE Standard delivery on all Ireland & UK orders over €75
- We're based in the EU so no extra VAT or Duty on your EU deliveries.
- All United Kingdom orders now being sent inclusive of all UK duty and VAT.
|Delivery service||Rate||Rate for larger order|
|Ireland||Standard within 3-4 working days||€4.95|
|Ireland||Free Delivery 4-6 working days||€0.00||FREE on orders over €75|
|Ireland||Express next working day*||€5.95||€2.95 on orders over €75|
|United Kingdom||Standard within 4-7 working days||€4.95||FREE on orders over €75|
|EU||Standard within 4-10 working days||€11.95|
|EU||DHL Economy 6-7 working days*||€17.95|
|EU||DHL Express 1-3 working days*||€21.95|
|Australia / New Zealand||DHL Express 4-5 working days*||€30|
|USA / Canada||DHL Express 1-3 working days*||€27|
|International||DHL Express 4-8 working days*||€35|
*You must order before 11 am Monday to Friday for Express deliveries to be on time. Our courier will deliver Monday to Friday between the hours on 9 am and 5 pm. Orders placed over the bank holiday period will be dispatched on the next working day. More delivery details »
Returns: Return items for credit, exchange or refund within 30 days. If for any reason, you are not completely satisfied with your purchase, you may return it for up to 30 days from the original purchase date for a refund or credit note. In order to do so the item(s) must be in new, unworn condition with all packaging and garment tags still attached. Exceptions apply; Read our full returns policy »
UK customers: all goods are shipped inclusive VAT and Import Duty. You won't receive a surprise bill before delivery. We now send all goods from Ireland with VAT & Duty paid. See our delivery page for more details »
Other non-EU customers: If the purchase is made by a customer living outside the EU, the goods will be sold excluding Irish VAT; 23% tax will be automatically deducted from your total on the shopping cart or checkout page after you select your shipping destination More details »
I didn’t buy these shoes to be fashionable, they showed up in a number of articles on good shoes for people with ankle problems. We’ll know in a few weeks if that’s true, I have a severe problem with twisting/instability. They feel good when I put them on but between lockdowns and the weather, it will be a while before I get to see how good they are. They do look pretty dorky, not sure I will wear them to anything special. On the other hand, the velcro closures make them an excellent choice for air travel to the US. I have only good things to say about Brendan Reid, they were very responsive over email, unlike many vendors online. They shipped on time. Unfortunately, I ordered around Christmas time and the shoes took a long time to arrive in Portugal, but that has nothing to do with Brendan Reid. If they have other shoes I want, I will certainly look at ordering from them again. On the other hand, DPD’s online tracking is terrible, even when the shoes were delivered, their site showed them three hours away. There was no notification of a delivery and what is called “chat” on the DPD site is just a bot with no way to ask for a human. The bot repeats what is already shown on the screen.
My father is delighted with his shoes thank you
Brought them as a present for my husband as he loves going for walks he’s delighted with them very comfortable and an excellent fit would buy again
Great comfort walking